Effective Date: 25 February 2025
At Grymsdyke Farm (“we”, “us”, “our”), we are committed to protecting your privacy and ensuring that your personal data is handled responsibly and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website (the “Site”) or make a purchase from our online store.
1. Who We Are
Grymsdyke Farm is a UK-based ecommerce website. We are the data controller for your personal information. If you have any questions or concerns regarding this policy or our data practices, please contact us at:
- Company: Grymsdyke Gallery Ltd
- Address: 12 Bassetsbury Lane, High Wycombe, HP11 1QU – GB
- Email: info@grymsdykefarm.com
2. What Information We Collect
a. Personal Information
We may collect personal information that you voluntarily provide when you:
– Create an account or make a purchase.
– Subscribe to our newsletter.
– Contact us for support or inquiries.
This information may include your name, email address, postal address, phone number, payment details, and any other information you choose to provide.
b. Non-Personal Information
We also collect non-personal information automatically when you interact with our website. This may include:
– Browser type and version.
– Device information.
– IP address.
– Pages visited and other usage data.
3. How We Use Your Information
We use your information for various purposes, including but not limited to:
– Order Processing: To process and fulfil your orders, including shipping and payment processing.
– Customer Service: To communicate with you regarding your orders, answer your queries, and provide support.
– Improvement of Services: To understand how our Site is used so we can improve its functionality and user experience.
– Marketing: To send you updates, offers, or information that may be of interest to you (you may opt-out at any time).
4. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your user experience and to help us understand how our Site is used. Cookies are small text files placed on your device that enable us to remember your preferences and improve website functionality.
a. Types of Cookies We Use
– Payment Processing Cookies:
We use cookies provided by our payment processor, Stripe, to securely process and validate your payment information during transactions. These cookies help ensure that your payment details are handled safely and efficiently.
– Analytics Cookies:
We use Google Analytics cookies to collect information about how visitors use our website. This data is aggregated and anonymised, enabling us to analyse trends, administer the site, track users’ movements around the site, and gather broad demographic information. This helps us improve the overall user experience.
– Functional Cookies:
These cookies are essential for the core functionality of our website. They enable features such as page navigation, access to secure areas of the Site, and maintaining your session. Functional cookies may also be used to remember your preferences and settings for a more personalised experience.
b. Managing Cookies
Most web browsers allow you to control cookies through their settings. You can choose to:
– Accept or refuse cookies: Adjust your browser settings to block or alert you when cookies are being sent.
– Delete cookies: Remove cookies stored on your device.
Please Note: Disabling cookies may affect the functionality of our website and your ability to use certain features.
For more detailed information on managing cookies, please refer to your browser’s help documentation.
5. Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to third parties except as described below:
– Service Providers:
We may share your information with trusted third-party service providers who assist us in operating our website, processing payments (e.g., Stripe), and analysing site usage (e.g., Google Analytics). These providers are obligated to protect your data and use it only for the purposes specified by us.
– Legal Requirements:
We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, or protect the safety of our customers or others.
6. Data Retention
We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, or as required by law. Once your information is no longer needed, we will take appropriate steps to securely delete or anonymise it.
7. Your Rights
Under the UK GDPR, you have certain rights regarding your personal data. These include:
– Right to Access: Request a copy of the personal data we hold about you.
– Right to Rectification: Request correction of any inaccurate or incomplete data.
– Right to Erasure (“Right to be Forgotten”): Request deletion of your personal data under certain circumstances.
– Right to Restrict Processing: Request that we limit how we process your personal data.
– Right to Data Portability: Request transfer of your data to another organisation.
– Right to Object: Object to our processing of your personal data, where applicable.
To exercise any of these rights, please contact us using the details provided above.
8. Data Security
We take the security of your personal data seriously and have implemented appropriate technical and organisational measures to protect it against unauthorised access, alteration, disclosure, or destruction.
9. International Data Transfers
If your personal data is transferred outside the United Kingdom, we will ensure that it is protected in accordance with this Privacy Policy and applicable data protection laws. We take appropriate measures to ensure that your data remains secure and confidential during such transfers.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
- Company: Grymsdyke Gallery Ltd
- Address: 12 Bassetsbury Lane, High Wycombe, HP11 1QU – GB
- Email: info@grymsdykefarm.com
By using our website, you consent to the collection and use of your information as described in this Privacy Policy. Thank you for trusting Grymsdyke Farm with your personal data.
Last updated: 25 February 2025
