Terms of sale - Grymsdyke Farm

Last Updated: 25 February 2025

1. Introduction

Welcome to Grymsdyke Farm (“we”, “us”, or “our”). These Terms of Service (“Terms”) govern your access to and use of our website, online store, and any related services (collectively, the “Service”). By accessing or using our Service, you agree to be bound by these Terms as well as our Privacy Policy (which is incorporated by reference). If you do not agree to these Terms, please do not use our Service.

2. Eligibility

Age Requirement: You must be at least 18 years old to use our Service or, if you are under 18, you must have your parent or guardian’s permission.
Legal Capacity: You confirm that you have the legal capacity to enter into these Terms and to abide by them.

3. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Any changes will be effective immediately upon posting the revised Terms on our website. Your continued use of the Service after any such changes constitutes your acceptance of the new Terms. We encourage you to review these Terms periodically.

4. Description of Our Service

Grymsdyke Farm operates an online store selling products that may include (but are not limited to) farm produce, merchandise, or related items. We strive to provide accurate product descriptions, images, and pricing information. However, we do not warrant that product descriptions or other content on our Service are accurate, complete, reliable, current, or error-free.

5. Ordering and Payment

Placing an Order: When you place an order through our online store, you agree to provide current, complete, and accurate purchase and account information.
Payment: Payment must be made at the time of ordering. We accept the payment methods indicated on our website. All prices are quoted in Great British Pounds (GBP) unless otherwise stated.
Order Confirmation: After your order is placed, you will receive an email confirmation. Please review your order details and contact us immediately if you believe any information is incorrect.

6. Shipping Policy

United Kingdom Orders: We offer free shipping on all orders delivered within the United Kingdom. Shipping costs will not be added to orders shipped to UK addresses.
International Orders: For orders shipping outside the United Kingdom, please contact us directly at info@grymsdykefarm.com (or via the contact details provided on our website) prior to placing your order. We will provide you with the necessary shipping information, including any applicable charges, shipping arrangements, and estimated delivery times.
Delivery Times: While we aim to dispatch orders promptly, delivery times may vary depending on your location and external factors beyond our control. We are not liable for any delays.
Risk of Loss: Ownership and risk of loss for items purchased from Grymsdyke Farm pass to you upon delivery of the items to the carrier.

7. Returns, Refunds, and Cancellations

Returns & Refunds

General Policy: We want you to be satisfied with your purchase. If you are not completely satisfied, you may return most items within 14 days of receipt, provided they are in their original condition and packaging. Please note that certain items—such as perishable goods, personalized products, or items explicitly marked as non-returnable in the product description—may not be eligible for return unless they are defective.
How to Initiate a Return or Refund: To request a return or refund, please contact us at info@grymsdykefarm.com with your order number and the reason for your return. We will respond with a return merchandise authorization (RMA) and detailed instructions on how to return your item.
Return Shipping Costs:
If the return is due to a change of mind or buyer’s remorse, you will be responsible for covering the return shipping costs.
If the return is due to an error on our part (such as receiving a defective or incorrect item), we will arrange and cover the return shipping.
Refund Process: Once your returned item is received and inspected, we will process your refund within 14 business days. Refunds will be issued using the original payment method. Please note that the original shipping charges are non-refundable unless the return is due to our error.
Order Cancellations: If you wish to cancel an order that has not yet been dispatched, please contact us immediately at info@grymsdykefarm.com. Cancellation requests received after dispatch will be handled according to the returns process outlined above.
Defective or Incorrect Items: If you receive a defective or incorrect item, please notify us within 14 days of receipt. We will provide instructions for returning the item and will either offer a replacement or issue a refund, including any applicable shipping charges.

8. Intellectual Property

All content on the Grymsdyke Farm website, including but not limited to text, graphics, logos, images, audio clips, video clips, and software, is the property of Grymsdyke Farm or its licensors and is protected by copyright and other intellectual property laws. You agree not to reproduce, distribute, modify, create derivative works of, publicly display, or otherwise use any such content without our prior written consent.

9. User Conduct and Obligations

Lawful Use: You agree to use our Service only for lawful purposes and in a manner that does not infringe the rights of or restrict or inhibit the use and enjoyment of the Service by any third party.
Prohibited Activities: You are prohibited from:
Attempting to gain unauthorized access to our systems or networks.
Uploading or transmitting any viruses, malware, or other harmful software.
Interfering with or disrupting the Service.
Engaging in any activity that could damage, disable, or impair the functioning of our website or the enjoyment of the Service by other users.

10. Disclaimers and Limitation of Liability

Disclaimer of Warranties: The Service is provided on an “as is” and “as available” basis. To the fullest extent permitted by law, Grymsdyke Farm disclaims all warranties, whether express, implied, statutory, or otherwise, including but not limited to warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
Limitation of Liability: In no event shall Grymsdyke Farm be liable for any direct, indirect, incidental, special, consequential, or punitive damages (including loss of profits, data, or other intangible losses) arising out of or in connection with your use of or inability to use the Service, even if we have been advised of the possibility of such damages.
Force Majeure: Grymsdyke Farm shall not be liable for any failure or delay in performance due to causes beyond our reasonable control, including natural disasters, government actions, or other unforeseen events.

11. Governing Law and Jurisdiction

These Terms and any disputes arising out of or relating to your use of the Service shall be governed by and construed in accordance with the laws of England and Wales (or the United Kingdom, as applicable), without regard to its conflict of law provisions. You agree that any legal action or proceeding arising out of or relating to these Terms will be brought exclusively in the courts of the United Kingdom, and you hereby consent to the jurisdiction of such courts.

12. Third-Party Links and Content

Our Service may contain links to third-party websites or services that are not owned or controlled by Grymsdyke Farm. We do not endorse or assume any responsibility for any third-party sites or services, and your use of them is at your own risk. Please review the terms and privacy policies of any third-party websites you visit.

13. Indemnification

You agree to indemnify, defend, and hold harmless Grymsdyke Farm, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with your access to or use of the Service, your violation of these Terms, or your infringement of any rights of any third party.

14. Miscellaneous

Entire Agreement: These Terms, together with our Privacy Policy and any other legal notices published on the Service, constitute the entire agreement between you and Grymsdyke Farm regarding your use of the Service.
Severability: If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
No Waiver: Our failure to enforce any right or provision in these Terms shall not constitute a waiver of such right or provision unless acknowledged and agreed to by us in writing.
Contact Information: If you have any questions or concerns regarding these Terms, please contact us at:

Grymsdyke Farm Email: info@grymsdykefarm.com
Address: 12 Bassetsbury Lane, High Wycombe, HP11 1QU – GB

By using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms.